Credit Card Voice Information

VoiceWeb's Credit Card Voice Information (CCVI) provides information related to multiple credit, debit or other smart cards over the phone. From their landline or mobile phone and at their own convenience, users can receive instant and real-time information about their card's status with just a call.  At the same time, banks or Credit Card Processing (CCP) companies can also benefit from reduced operating costs. Instead of using a human powered call center, the process is automated using a Speech Recognition enabled IVR system. The system's natural speech capabilities offer exceptional caller experience and consistent service quality.

CCVI can provide users with the following card information, or any other piece of information stored in the customer’s database:

• Current Balance
• Credit Limit
• Last Purchase Date
• Latest Statement Information
• Latest Transactions
• General Card Information

CCVI can be configured to support most popular card types (Visa, MasterCard, Amex, Electron etc) as well as cards issued by several banks simultaneously.

To facilitate the process, the bank’s or Credit Card Processing (CCP) company’s Card Management System communicates with the CCVI service via a predefined  protocol (usually web services). 

Feel free to contact us or check out the product brochure and demo for additional information.